What an office or shop maintenance contract can honestly say

Last updated 31 October 2026.

“What should be included in a maintenance contract?” is the question Google returns for office maintenance in Singapore. The useful contract is boring. It names the fittings, the building, who may instruct, what is excluded, and what happens when a photo matches a price already printed on HomeySG. It does not open with a gold, silver and bronze plan.

This site publishes visit prices. One permit-exempt task is S$55. Further time is S$45 an hour only when the written scope says the hour applies. Desks, glass doors, floor springs, ceiling boards, shutters, food-shop tiles and a mall night slot have their own sentences. A monthly fee that bundles “unlimited office visits” does not exist here. If a proposal leads with that fee and will not show the list, you cannot compare it with this catalogue.

Two products look similar and are not. Landed preventive plans are S$580 to S$980 for one house visit, S$1,080 to S$1,850 a year for two visits, and S$2,100 to S$2,800 a year for a quarterly house plan with a photo report. They name gutters, a jet wash, an autogate and valves. A shop in Tanjong Pagar is not a terrace house. Co-living retainers are S$1,500 to S$4,800 a month for 20 to 100 rooms, with room-coded invoices. A 12-person office is not that portfolio. Using either price for an office is how a contract becomes fiction.

Curtains, blinds and roller shades are not part of this booking.

Write the fittings you actually have. For an office that is often: glass suite doors, a timber meeting-room door, a pantry ceiling, ten to thirty desks, one phone booth, a washroom closer. For a shop: a shutter, a glass entrance, a showcase, silicone at the counter, and, if food is prepared, the tiled wall and the cove. Each line is then marked “printed” or “quote”. Printed means the sentence on the relevant page. Quote means we will not invent the dollar in the contract either.

Exclusions are the part that keeps the fee honest, once a fee is quoted. A new electrical circuit. A new water point. Hacking or a new layout, which on an HDB flat is V On Construction’s permit. A fire door closer swapped for a domestic one. A sign that has no licence. A mall permit to work, unless the mall overnight row is the line you mean. Curtains, blinds and roller shades. Cleaning contracts. Aircon chemical overhauls, unless the aircon page’s row is specifically included. Pest control. Anything the lease says is the landlord’s capital work.

Who may instruct should be one named person. A maintenance contract that lets every staff member add tasks will consume the visit. The office page says extra tasks are confirmed before they start. Put that in the contract. Parts are excluded unless a row says they are included. The S$55 call-out is one task, not a bucket.

A worked office list, so the shape is clear. Twelve people, strata building, four items. Glass door scrapes, no oil: alignment S$250 to S$420. Two motorised desks: two uses of S$140 to S$260, not the 10-to-30 rollout and not a made-up pair discount. One plasterboard stain, leak already stopped: board section S$250 to S$650 if the sheet is being replaced, or the stain row S$150 to S$400 if the sheet is sound. A plain room closer: quote on inspection. A contract can say “we will attend and price from these sentences”. It cannot say “closers are free because you pay monthly” unless someone has quoted that monthly fee properly. This page does not contain that fee.

Bring last year’s invoices if you have them. A contract should be built from what actually failed, not from a template that includes the roof of a bungalow. If the building is a mall, ask whether access is daytime. The overnight row is S$380 to S$650 for permit-to-work admin and one hardware fix. A contract that ignores the mall’s slot will fail on the first night the centre refuses entry.

Shops that prepare food should paste NEA’s section 3.2 and SFA’s checklist into the scope as the standard the finishes must meet, and then list the published repair rows. The contract does not make us the licensee. Preschools and clinics already have a page, from S$85 for a finger guard. A tuition centre is not that page unless the product is the same. A tuition door closer is quote on inspection. Do not paste the ECDA guard price onto a tuition hinge without looking.

Choose the product that matches the building. Then decide whether you even need a contract.

Questions a business should ask

Put these questions in the email before you sign. The answers should fit on one page.

1. Which fittings are included, by name?
2. Which of those already have a HomeySG sentence, and what is the sentence?
3. What is excluded: cables, pipes, fire doors, signs, hacking, cleaning?
4. Is there a monthly fee? If yes, where is it printed? If nowhere, it is quote on inspection.
5. Who may add work on the day?
6. Are parts inside the fee?
7. What does the contract say about mall permits?
8. Does anyone promise an arrival time? If yes, that sentence is not ours.
9. Which company invoices, and which UEN?
10. Is the building a house, a shop, or rooms? The product has to match.

Use the column that is true. A contract written for the wrong column will be cheap until the first real fault.

MOM’s page on stakeholder duties is the employment-law side of a maintenance contract. The principal who engages a contractor must ensure the contractor can do the work and that equipment is safe. If the principal directs how the work is done, employer duties apply as well. The occupier keeps the workplace and the routes safe. The risk-management regulations require employers, self-employed people and principals, including contractors, to assess routine and non-routine work, to keep records, and to review the assessment at least every three years or after an accident or a significant change. Administrative controls in MOM’s guide include a permit-to-work system. None of that is a clause that says a technician will be in the lobby in thirty minutes.

BCA’s page on works that do not need plan approval points to the First Schedule and tells owners to use a qualified person when they are unsure. A contract should say that a layout change stops and is re-scoped. HDB flat permits, fines up to S$5,000 for unauthorised work, and weekday daytime noisy hacking are on the permit guide. Those rules are for flats. A shop lease is not that guide. SCDF clause 3.9 on fire-door closers should be an exclusion: the contractor will not remove a closer to reduce noise.

We are not a facilities-management licence, not a property agency, and not a cleaning company. A contract with us is for the fittings we agree. Aircon servicing has its own page and its own receipt. Mixing “aircon included” into a handyman monthly fee, without the aircon row, is the line to delete.

Official pages

• MOM: WSH duties of employers, principals and occupiers
• MOM: responsibility for contractors on your premises
• MOM: risk-management guide, including permit-to-work as an administrative control
• BCA: building works that do not need plan approval

Homey Furnishing Pte. Ltd. (ACRA UEN 202018148K), 27 Mandai Estate, #06-10 Innovation Place, Singapore 729931, invoices the permit-exempt visit. V On Construction Pte. Ltd. (ACRA UEN 201611708H), on the HDB Directory of Renovation Contractors, invoices hacking, a new layout, and an HDB renovation permit. Homey Furnishing is not a property agency, not a CEA practice, and not a MOM-licensed employment agency.

How you're charged

A job that already has a sentence on HomeySG uses that sentence. The hour is not added on top of a band unless the written scope says so. There is no fuel surcharge and no published night premium except the mall overnight row.

Until a monthly fee is quoted in writing against a list, you are charged by the visit: the printed row, or S$55 for one unbanded task, or S$45 an hour when the scope says the hour applies. The contract does not create a third number by itself.

Ways to keep the bill smaller

• Pay for visits until the list is stable. A retainer for faults you have not had is a guess.
• Cite the page URL next to each included band so the next manager can audit it.
• Keep mall nights as their own line. Hiding them makes the first night look like a variation.
• Do not buy a response-time upgrade. It is not for sale on this site.

WhatsApp the photos to +65 8561 0630.

A contract may only reuse these published figures. Anything else waits for a quote.

Anything not in that table is quote on inspection.

WhatsApp the photos to +65 8561 0630. The reply uses a band already printed on HomeySG, or it says quote on inspection.

• Office fittings
• Shop touch-ups
• House plans
• Room retainers
• Nights and permits to work